REFUND POLICY

Cool Church Gear Refund Policy

At Cool Church Gear, we want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help.

Returns
You may return most items within 30 days of delivery for a full refund or exchange. Items must be unused, in their original packaging, and in the same condition that you received them.

To start a return, please contact us at [your email or support contact] with your order number and reason for the return. We will provide you with return instructions and a return shipping address.

Non-Returnable Items
Certain types of items cannot be returned, such as:

  • Clearance or final sale items

  • Gift cards

  • Personalized or custom-made items

  • Downloadable digital products

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds
If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company—it may take some time before your refund is officially posted.

  3. Contact your bank—processing time can vary.

If you’ve done all of this and still have not received your refund, please contact us at [your email].

Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at [your email] with your order details and a photo of the issue, if applicable.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.